Using the Image below, follow these instructions: 

1.) Click on the order

2.) Click on the trashcan icon (if there are multiple items in the order, click on all the trashcan icons you wish to cancel.

3.) Click refund selected Items

4.) Enter the full value of the payment in the Refund and Remove text field.

5.) Make sure the 'to' field is set to Visa (if you do not see a credit card listed send your account link to [email protected])

6.) Check or uncheck whether or not you would like to send a refund email

7.) Click Process

Note: If you receive a message stating you cannot complete the refund, the system will send the money to the Unapplied Funds section of the Account. If this occurs, this may have been due to any of the following: The payment is too old to complete a refund, the customers card was reported stolen or expired.  If this occurs, please feel free to send a direct link of the customer account you are working on to [email protected] and we'll be more than happy to assist.

Using the Image below, follow these instructions: 

1.) Click on the order

2.) Click on the trashcan icon (if there are multiple items in the order, click on all the trashcan icons you wish to cancel.

3.) Click refund selected Items

4.) Enter the full value of the payment in the Refund and Remove text field.

5.) Make sure the 'to' field is set to Account Balance.

6.) Uncheck send a refund email

7.) Click Process

Note: This will send the money to the customer unapplied funds area.  When the customer logs in, they can use this money on a future purchase.

In this scenario, the customer has paid $125 for a product. We are going to refund $100 back to the customers credit card and send $25 to the customer unapplied funds area.  This will allow them to login in the future and access the $25 to use on a future purchase.

Using the Image below, follow these instructions: 

1.) Click on the order

2.) Click on the trashcan icon (if there are multiple items in the order, click on all the trashcan icons you wish to cancel.

3.) Click refund selected Items

4.) Enter the amount you plan on refunding back to their card into the Refund and Remove text field. (In this case, the goal is to give $100 back to the customer, but send $25 to their account balance, when you process the order the system will send $100 to the card and the remaining balance to unapplied funds).

5.) Make sure the 'to' field is set to Customers Credit Card. (If you do not see the customers credit card, send the link to the  account to [email protected] for further assistance.)

6.) Check send a refund email

7.) Click Process

Note: If you receive a message stating you cannot complete the refund, the system will send the money to the Unapplied Funds section of the Account. If this occurs, this may have been due to any of the following: The payment is to old to complete a refund, the customers card was reported stolen or expired. If this occurs, please feel free to send a link back to your customer account to [email protected] and we'll be more than happy to assist.

In this scenario, the customer has paid $125 for a product. We are going to refund $100 back to the customers credit card and keep $25 as a refund fee. (note, you cannot undo this transaction)

Using the Image below, follow these instructions: 

1.) Click on the order

2.) Click on the trashcan icon (if there are multiple items in the order, click on all the trashcan icons you wish to cancel.

3.) Click refund selected Items

4.) Enter the amount you plan on refunding back to their card into the Refund and Remove text field.

5.) Make sure the 'to' field is set to Customers Credit Card. (If you do not see the customers credit card, send the link to the  account to [email protected] for further assistance.)

6.) Enter the value you plan on keeping as a refund fee into the Refund Fee text field.

7.) Check send a refund email

8.) Click Process

Note: If you receive a message stating you cannot complete the refund, the system will send the money to the Unapplied Funds section of the Account. If this occurs, this may have been due to any of the following: The payment is to old to complete a refund, the customers card was reported stolen or expired. If this occurs, please feel free to send a link back to your customer account to [email protected] and we'll be more than happy to assist.

In this scenario, the customer has paid $125 for a product. We are going to refund $100 back to the customers credit card, we're going to send $15 back to the customers account balance and then we're going to keep $10 as a refund fee.)

Using the Image below, follow these instructions: 

1.) Click on the order

2.) Click on the trashcan icon (if there are multiple items in the order, click on all the trashcan icons you wish to cancel.

3.) Click refund selected Items

4.) Enter the amount you plan on refunding back to their card into the Refund and Remove text field.

5.) Make sure the 'to' field is set to Customers Credit Card. (If you do not see the customers credit card, send the link to the  account to [email protected] for further assistance.)

6.) Enter the value you plan on keeping as a refund fee into the Refund Fee text field.

Note: We have entered $100 back to card, and $10 as a refund fee, that leaves $15 that the system will send back to the customers Unapplied Funds.

7.) Check send a refund email

8.) Click Process

Note: If you receive a message stating you cannot complete the refund, the system will send the money to the Unapplied Funds section of the Account. If this occurs, this may have been due to any of the following: The payment is to old to complete a refund, the customers card was reported stolen or expired. If this occurs, please feel free to send a link back to your customer account to [email protected] and we'll be more than happy to assist.

Using the Image below, follow these instructions: 

1.) Click on the order

2.) Click on the Refund Only icon (if there are multiple items in the order, click on all the refund only icons).

3.) Click refund selected Items

4.) Enter the full value of the payment in the Refund and Remove text field.

5.) Make sure the 'to' field is set to Visa (if you do not see a credit card listed send your account link to [email protected])

6.) Check or uncheck whether or not you would like to send a refund email

7.) Click Process

This action will create a balance due on the order. At that time you can click on the Make a Payment button and apply a new form of payment.

Note: If you receive a message stating you cannot complete the refund, the system will send the money to the Unapplied Funds section of the Account. If this occurs, this may have been due to any of the following: The payment is to old to complete a refund, the customers card was reported stolen or expired.  If this occurs, please feel free to send a link back to your customer account to [email protected] and we'll be more than happy to assist.

Before we answer your question, we'll need more information on exactly what you are trying to discount. Navigate to your order and use the image below to assist you. 

Before we continue, we would like to know what part of the order you would like to discount. To view the different parts of the order do the following: 

1.) Click on the Order

2.) Click in the center of order line item, this will open up the details on the item that was purchased.

Note - Fees cannot be discount. However, they can be removed.  Use the images below and follow these directions: 

1.) First we need to delete the original Fee you are tyring to decrease. Navigate to the order, locate the fee and click on the trash can icon.

2.) Click on Refund Selected Items

3.) Click on Process. 

What will happen: When you process this action, the system will send the money they paid against the Fee to the Accounts Unapplied Funds area.  We will move some of that money back into the decreased fee we'll be adding in the next steps.

Next we need to add the new fee: 

4.) Click on the Add Fee Icon

5.) Make sure the title of the fee matches the original fee title you removed. Enter the decreased value of the fee into the Amount field, then click Add.

In the last steps, we'll need to move the money we sent to the unapplied funds back into the new fee added.

6.) Click on the make a payment icon.

7.) This will default you on the Unapplie Funds tab, there you'll enter in the amount of the new fee, this case $5.  This will transfer $5 from the original $15 payment made against the original fee to the order.

8.) Click on Apply Payment. 

After these steps are complete, return to the unapplied funds field and click on the Manage Unapplied funds button to refund the remaing portion back to the customers credit card.

1.) Click on the Add discount Icon.

2.) Choose between A or B

A - Allows you to make up a discount, enter a title for the discount and enter a value, click add. 

B - Allows you to access coupon discounts that are assigned to the product. Choose the discount, enter the coupon code to apply the discount. 

After you apply your discount the system will automatically send you to the Payment Refund screen.

To cancel an order without any payment taken you can do the following: 

1.) Click on the order

2.) Click on the trashcan icon

3.) Click on refund selected items

4.) Uncheck send refund email.

5.) Click Process.